When you can't pick up, we answer — and turn the call into a booking, not a missed customer.
An AI receptionist answers when your team can't — after hours, on another job, everyone on leave — works out what the caller needs, captures their details, and either offers a time or puts them through to the right person.
● Live now · once your phone provider is connected
In short
When your team can’t pick up — after hours, on a job, everyone on leave — an AI answers in your business’s name, works out what the caller needs, captures it as a lead, and either offers a time or puts the right call through to a real person. You set the hours it covers and where it hands off. It’s fully built; live calls switch on the moment your phone provider is connected.
The problem: Every unanswered call is a customer who rings the next business on the list. Voicemail rarely gets returned, and an after-hours enquiry is usually gone by morning.
How it works
Answering on the hours and rules you set, in your business’s name.
1
Answers
Picks up on the hours and days you choose — after hours, public holidays, or whenever a call goes unanswered — greeting the caller in your business's name.
2
Understands
Has a natural conversation to work out what the caller needs, and captures their name, number and reason for calling as a lead.
3
Acts
Offers an available time and books it, or routes the call to a nominated number, on-call person or escalation chain — your rules.
Exactly what we do
Everything this actually runs — grouped the way a specialist in the field would check it off. Honest about what’s live today versus coming.
Answering & greeting
On-hours & overflow rules — answers only on the days, hours, public holidays and staff-leave windows you set, or whenever a call rings out unanswered.
Named, natural greeting — picks up in your business’s name with a greeting you control; a real conversation, not a rigid ‘press 1’ phone tree.
Hand-off point you choose — you decide when it hands to a person and exactly what it says.
Capture & qualification
Structured call capture — caller name, number and reason recorded as a lead on every call.
Booking intent — recognises when a caller wants an appointment and offers a real, available time.
Written call summary — each call is summarised so you can see what was said at a glance.
Routing & escalation
Escalation chain — urgent calls route to a nominated number, on-call person or fallback chain you define.
Missed-call recovery — a call that rings out still becomes a captured lead with an offered time, not a dead end.
Into your platform
CRM write-back — every call lands in your pipeline as a lead, ready to follow up — no re-keying.
Live phone activation — real calls switch on once your phone provider account is connected to your instance. Once connected
What it means for you
No missed enquiriesCalls you can’t take become captured leads and offered bookings, day or night.
You set the hoursChoose the times, public holidays and staff leave when it answers — it’s off the rest of the time.
Every call becomes a leadName, number and reason land straight in your pipeline, ready to follow up.
Routes to the right personUrgent calls can pass through to an on-call number or escalation chain you define.
Also included — missed-call recovery: a call that rings out still becomes a captured lead with an offered time, not a dead end. (Recovery is live; the automatic call-back offer sends once your provider is connected.)
Fair questions
Is it answering my real phone line right now?
It’s fully built and ready. Live calls switch on once your phone provider account is connected to your instance — until then you can see exactly how it handles a call in a demo.
Will callers know it’s an AI?
It answers in your business’s name and is upfront and natural. You decide the greeting and the point at which it hands off to a person.
Stop losing after-hours customers.
Switch on AI reception and every call gets answered, captured and actioned — on the hours you choose, with hand-off rules you control.
Ready to switch on once your phone provider is connected · you set the hours and hand-off.
Laruna · Melbourne, Australia · All offerings · You stay in charge of the decisions that matter.